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STEP BY STEP GUIDE FOR LOSS OF PASSPORT IN CAMBODIA

Writer: Global Anti-Scam OrgGlobal Anti-Scam Org

Updated: Jan 2

If you've lost your passport in Cambodia, it's essential to act quickly to secure a replacement and ensure your stay remains legal. Here's a step-by-step guide:
If you've lost your passport in Cambodia, it's essential to act quickly to secure a replacement and ensure your stay remains legal. Here's a step-by-step guide:

Step 1 : Book a cheap hotel nearby your embassy; the waiting time frame is approximately 7-9 days.

Recommendations
For Indians : New Seasons at Riverside (Their restaurant serves Indian and halal food).
**Average price from Agoda is 15 – 23 USD per night.
For Indonesians: Angkor Mithona Guest House (Padang Nusantara serves muslim Indonesians food)
 
Estimated costs for 7 – 9 days : 120 USD
 

Step 2 : Passport Photo Taking

Check Photo Requirements:
  • Research your embassy's specific passport photo requirements (size, background color, etc.) before heading out.
  • Avoid wearing earrings or other accessories, as some embassies might reject photos with them.
  • Recommended Photo Shop:

Good Luck Photo Shop
Address: HW4G+88Q, Samdach Preah Sihanouk Boulevard, Phnom Penh
Opening Hours: 7 AM to 8 PM
Fee: Less than 1 USD

Special Note for Indonesian Citizens:
Indonesian citizens do not need to visit an external photo shop as their embassy offers photo-taking services onsite.

Step 3: Lodge a Police Report at the General Department of Identification (GDI)

Visit Early: Arrive at the GDI as early as possible in the morning to avoid long waiting times.

Important Note: Avoid visiting the nearest police station, as they might charge between $150 and $200 for the report.

Operating Days:
Monday to Friday

Operating Hours:
Morning: 8:00 AM – 11:30 AM
Afternoon: 2:30 PM – 4:30 PM

Processing Fee: Amount: $50
Payment Methods: ABA (bank transfer) or cash

Step 4: Visit Your Embassy

After Receiving the Police Report: Head directly to your embassy (if one is available in Phnom Penh), preferably in the morning.

Required Documents:
  • Completed application form.
  • Passport-sized photos.
  • Police report.
  • Flight ticket.

Processing Timeline:
Your embassy will typically ask you to return in 3 working days to collect your temporary passport.

For Countries Without an Embassy in Phnom Penh
Nearest Embassy: Contact your embassy in Bangkok (Thailand) or Ho Chi Minh City (Vietnam).
Alternative Options: Some embassies have a representative in Phnom Penh to assist with documentation. Others may use DHL to send your documents and temporary exit letter to your hotel.

Processing Fee:
Range: $7 – $20, depending on the embassy.
 

Step 5: Visit the Department of Immigration

Morning Visit:
  • Head to the Department of Immigration opposite Phnom Penh Airport by 10:30 AM.
  • Line up at the "Exit Visa" counter.
  • Fill out the application form provided by the officers.

Same-Day Afternoon Return:
  • Return at 3:00 PM to pay the required fees:
  • Processing Fee.
  • Overstay Fees (if applicable).

Next-Day Collection:
  • Return the following day at 10:00 AM.
  • Proceed to the right counter to collect your tempoary passport and/or exit letter

Address:
**Opposite Phnom Penh Airport
 
Operating Days
Monday to Friday excluding Public holidays
 
Opening hours
8am to 5pm
 
Processing Fees
30 USD in cash only

Overstay Fee
10 dollars a day

Step 6: Home Sweet Home

With your temporary passport and exit visa ready, proceed to the airport.
  • Board your flight and safely return home.
  • Upon arrival, visit your local passport office to apply for a new permanent passport.

Additional Resources during your stay

SIM card:

Smart Shop Phnom Penh Riverside

Address: No. 129Eo, Preah Sisovath Blvd., Sangkat Watphnom, Phnom Penh


Hours:

Sunday 7:30 AM–9 PM

Monday 7:30 AM–9 PM

Tuesday 7:30 AM–9 PM

Wednesday 7:30 AM–9 PM

Thursday 7:30 AM–9 PM

Friday 7:30 AM–9 PM

Saturday 7:30 AM–9 PM


Western Union if your family is transferring money from overseas to facilitate your stay. Western union only allow actual passport to collect cash otherwise, they also accept a letter from your embassy indicating your identity


Download GRAB App for transport instead of hailing one on the street. The price difference is 4 to 5 times more.


Additional Useful information on Flight Ticket Estimation

Example

Monday: GDI and Embassy

If the collection of passport falls on a Wednesday, your flight ticket would be Friday afternoon after 3pm to play safe.

If the collection of passport falls on a Thursday, your flight ticket would be Monday afternoon after 3pm to play safe.

 

 

 

 

 

 

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